Privacy Policy

This Privacy Policy explains how Paragon Microfibre d.o.o. Croatia / EU collects, uses and protects personal data when you visit our website or make a purchase through it.

Data Controller

Paragon Microfibre d.o.o.
Ulica Ivana Rendića 3
10430 Samobor
Croatia / EU

VAT Number: HR46550209087

e-mail: sales@paragonmicrofibre.org

For any questions regarding the processing of personal data, you may contact us using the email address above.

Data Processing via the Shopify Platform

Our webshop uses the Shopify platform, which enables the operation of the online store, order processing and storage of customer data.

When ordering products, personal data is entered through the checkout system operated by Shopify.

In this case, Shopify acts as a data processor.

The processing of personal data through the Shopify platform is governed by a data processing agreement between the data controller and Shopify.

Where personal data is transferred outside the European Economic Area, appropriate safeguards are applied in accordance with GDPR, including Standard Contractual Clauses approved by the European Commission.

More information about how Shopify processes personal data is available at: https://www.shopify.com/legal/privacy

Data We Collect

The following data is required to process an order and is necessary for us to fulfil the sales contract and deliver the ordered products:

• first and last name
  
• billing and delivery address
  
• email address
  
• telephone number
  
• order and transaction details

Providing personal data required for order processing is a contractual obligation. If this data is not provided, it will not be possible to process the order or deliver the products.

Technical data is also automatically processed through the Shopify platform to enable the operation of the website and protect the system:

• IP address
• browser type
  
• basic technical information about the device

Purpose of Processing

We use your personal data for the following purposes:

• processing and delivering orders
  
• issuing invoices and processing payments
  
• communicating with customers
  
• customer support
  
• managing a user account if registered on the website
  
• ensuring system security and preventing misuse
  
• complying with legal obligations

If the customer consents during purchase or registration, the email address may also be used to send information about news, offers or products. The customer may unsubscribe from such communications at any time.

Legal Basis for Processing

We process personal data on the basis of:

• performance of a contract - order processing and product delivery
  
• legal obligation - accounting and tax regulations
  
• legitimate interest - system security and service improvement
  
• consent - where processing is based on the customer's consent, for example for marketing communications or the use of certain cookies

Sharing of Data

We may share your data with trusted service providers necessary for the operation of the webshop, for example:

• Shopify - ecommerce platform and hosting provider
  
• payment service providers - payment processing
  
• delivery services - order delivery

These providers process data only to the extent necessary to perform their services.

Transfer of Data Outside the EU

Our webshop uses the Shopify platform, which may process personal data on servers located outside the European Economic Area.

Such transfers are carried out with appropriate safeguards in accordance with GDPR.

Data Retention Period

We retain personal data only for as long as necessary:

• order and invoice data - in accordance with legal accounting obligations
• customer communications - for as long as necessary to resolve enquiries

Data Subject Rights

Under GDPR, you have the right to:

• request access to your personal data
  
• request correction of inaccurate data
  
• request deletion of your data
  
• restrict or object to processing
  
• request data portability
  withdraw consent where processing is based on consent

To exercise your rights, you may contact us by email at prodaja@paragonmicrofibre.org

You also have the right to lodge a complaint with the competent personal data protection authority:

Croatian Personal Data Protection Agency (AZOP)
Martićeva 14, 10000 Zagreb, Croatia / EU
https://azop.hr

Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the website and improve the user experience.

You can manage cookie settings through the cookie notice on our website or through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be published on this page together with the date of revision.

Last updated: 02/16/2024