Visszaküldések és visszatérítések
Returns Address
Please send all return orders to the following address:
Paragon Microfibre d.o.o
Ivana Rendića 3,
10430 Samobor,
Croatia
Cancellation Policy
Orders can only be cancelled before the goods are dispatched.
Refund Policy
Within 30 days from delivery. If the product you wish to return is unopened, in its original packaging and in the same condition that it left us then we will assess it on receipt and if it meets our strict criteria then we will issue a refund. Carriage charges will not be refunded.
Any goods returned must be done so at your own cost.
If a product is faulty then please send a photo of the defective item. We will then decide on the action to be taken. We may request the item is returned to us. If the item is not faulty or defective when it is returned to us then you may be liable to cover the cost of re-delivering to you. If we find that the item is faulty then we will replace it.
All measurements shown for microfibre products have a tolerance of + or – 5%.
Shortages/ Incorrect Products
We must be notified of any shortages or discrepancies within 48 hours of delivery. We take no responsibility for any shortages or discrepancies notified after this time. If your parcel arrives damaged, please note it with the courier or reject the delivery. If the box is damaged we accept no responsibility if items are missing and you have accepted delivery.
Please ensure you inspect your order closely when you receive it.
Delivery Policy
We aim to dispatch all orders by the next working day, however this is not guaranteed. We send our products with DPD service to addresses within the EU. Please note that we are not responsible for any delays that they encounter. They will keep you updated with the time and date of your delivery via text or email, therefore this information is essential when ordering. Your tracking details will be on the confirmation email or text that you receive from the courier.