Terms and Conditions
Welcome to the Paragon Microfibre website. Please read these Terms and Conditions carefully before using our website or placing an order.
By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use this website.
1. General Information
This website is operated by Paragon Microfibre d.o.o.
Paragon Microfibre d.o.o. is a Croatian company with its own EU warehouse in Croatia, supplying professional microfibre products across Europe. We are part of the wider Paragon Microfibre group, which has more than 25 years of experience in the development and distribution of microfibre products. Our parent company, Paragon Microfibre Ltd in the United Kingdom, was established in 2001.
Throughout the website, the terms "we", "us" and "our" refer to Paragon Microfibre d.o.o. The terms "you" and "your" refer to the customer, visitor or user of this website.
We reserve the right to update, change or replace any part of these Terms and Conditions at any time without prior notice.
2. Products and Services
We make every effort to ensure that product descriptions, images, specifications and prices are accurate and up to date.
However, we do not guarantee that all information on the website is always complete, accurate or error-free. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
Product images are for illustrative purposes only. Actual colours, dimensions and appearance may vary depending on screen settings and manufacturing differences.
Our product range includes microfibre cloths, drying towels, wash mitts, mops and professional cleaning accessories designed for long-lasting performance and reliable results.
3. Orders
By placing an order through our website, you confirm that all information provided is accurate and complete.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- product unavailability
- incorrect pricing
- suspected fraud
- incomplete or inaccurate customer information
If your order is cancelled after payment has been made, you will receive a full refund.
4. Prices and Payment
All prices displayed on the website are shown in EUR and include VAT where applicable, unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payment must be made in full before goods are dispatched.
5. Shipping and Delivery
We aim to dispatch orders within the estimated time-frame stated on the website.
Delivery times are estimates only and may vary due to factors beyond our control, including courier delays, customs procedures or seasonal demand.
Most EU orders are delivered within approximately 2-5 business days.
For more detailed information about shipping methods, costs and delivery times, please refer to our Shipping Policy page.
6. Returns and Refunds
If you are not satisfied with your purchase, you may be eligible to return the product in accordance with our Returns and Refund Policy.
Returned products must be unused, in their original packaging and in resalable condition unless otherwise agreed.
For more detailed information, please refer to our Returns and Refund Policy page.
7. Privacy
We are committed to protecting your privacy and personal data.
Any personal information collected through this website will be handled in accordance with our Privacy Policy.
For more information, please refer to our Privacy Policy page.
8. Intellectual Property
All content on this website, including text, images, graphics, logos, icons and designs, is the property of Paragon Microfibre d.o.o., Paragon Microfibre Ltd or their licensors and is protected by applicable copyright, trademark and intellectual property laws.
You may not copy, reproduce, distribute or use any content from this website without prior written permission.
9. Limitation of Liability
We shall not be liable for any indirect, incidental, special or consequential damages arising from the use of this website, our products or our services.
Nothing in these Terms and Conditions limits any rights you may have under applicable consumer protection laws.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Croatia.
Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Croatia.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Paragon Microfibre d.o.o.
sales@paragonmicrofibre.org
+385 1 4242 965